Chapter 5
Customer communication trends come and go. What truly makes a difference is understanding what your customers care about to create a solid foundation for conversations and enhance their whole experience.
We do this by providing agile, flexible solutions that make the complex simple and empower our customers to build the right experiences for their customers, as explained below by Jan Jedrzejowicz, Director of Product – Google Messages.
SMS, rich messaging, voice, email, verification, video — we’ve got all your needs covered, whether you need a single API or want to take the leap to omnichannel. Streamlining your comms stack by working with a single partner isn’t only simpler; it can be a smart cost-saving move, too. Sinch lets you build the exact setup you need, allowing you to replace multiple solutions and avoid costly feature redundancies. You’ll only pay for services you actually use.
Connect with your audience anywhere in the world with unmatched scalability, deliverability, and cost-effectiveness. We have the most direct, secure, and reliable tier-1 network for messaging, voice, and email, powering over 700 billion engagements per year. With that kind of volume come economies of scale — and we pass those savings on to our customers.
Routing, deliverability, integrations, regulatory compliance, customer experience — we don’t expect you to figure everything out on your own. That’s where our experts come in. We provide support at every step, from discovery to successful deployment, to help you reach your business goals, whatever they may be.
Build flawless mobile experiences with solutions for SMS, MMS, RCS, and all the leading messaging apps. Our direct operator connections ensure your messages get delivered timely and securely, every time. Need a simple, all-in-one application? Sinch MessageMedia connects you with your customers via SMS, WhatsApp, Messenger, and more — all with a single inbox. Easy.
Give customers easy and reliable options to reach you with scalable toll-free numbers and service or a local presence in multiple markets. Ensure the right team receives the calls with intuitive programmable voice options for call routing, interactive voice responses, and more. Plus, deliver notifications as voicemail in your mobile app.
Make transactional and marketing email comms a breeze with our powerful, intuitive email solutions, and build connected experiences in no time.
Embrace disruption with confidence. Scale personalized conversations, automate content creation, enable advanced message analysis, and more.
Keep things simple and connect multiple messaging channels with one integration for a seamless omnichannel messaging experience.
Deliver a unified customer service experience across voice, video, chat, messaging, and email with our all-in-one cloud contact center solution.
Enhance app security with purpose-built verification solutions designed to reduce costs, improve user experience, and increase conversions. Flash call, SMS, data, or phone call verification — they’re all available through a single API!
reach — engage any customer on the planet on any channel
of the largest U.S. tech companies are Sinch customers
direct mobile operator connections — scale communications globally with ease
engagements delivered per year
The research was conducted in November-December 2023 in collaboration with Alchemer on a paid panel of 537 consumers and 437 businesses in the U.S.
Not all percentages in the report add up to 100% — a result of rounding percentages, multi-selection answer options, and the decision in certain cases to exclude certain responses, such as “other,” “none of the above,” or “I don’t know.”
